DoubleVision improves the efficiency of our help desk by two-fold. It also cuts down on a lot of unnecessary calls. This lets us spend more quality time on implementation and programming issues.

– Amanda Hall
TopForm

DoubleVision reduces the amount of time we spend on a call, and the frustration of having to walk someone through an error over a telephone. It is a must for all of our new systems. The cost is paid back within weeks, and over time, our clients save thousands of dollars.

– Patrick Lyman
Ptack, Young & Associates

The software we chose must do what it claims without disrupting the enterprise. DoubleVision excels at remote administration and support capabilities, while remaining enterprise friendly.

– Noel Daez, Senior Business Analyst, Desktop Support
AT&T Canada

We’ve been using the DoubleVision product for approx. 20+ years. The vast majority of our clients are in remote locations with very little, if any, technical support and services. As with any client over the phone, describing and diagnosing the problem was a lot easier if you could connect to their screen and see the problem. I will be the first to admit, that without DoubleVision running on our servers, we would not have been able to offer the same level of support and service to our clients. That definitely would have translated to lost business and revenue.

– Dwayne R. Lewis, President
Xyntax Systems