Installing and Running iTivity Manager

iTivity™ User Guide

3. Installing and Running iTivity Manager

The iTivity Manager provides the interface for administrators and support personnel to view and manage remote computers and servers. The iTivity Manager can be installed on the same computer as the iServer software or on a different computer either inside or outside the same firewall.

You can obtain the installation program for the iTivity Manager from the Tridia website or the iTivity Product CD.

3.1 System Requirements

Windows^® 2000 Professional
windows 2000 Server
Windows 2000 Advanced Server
Windows XP
Windows 2003 Server

s 300MHz Pentium or higher processor

s 64 MB of RAM

s 50 MB of available hard disk space

s VGA or higher resolution monitor

s CD-ROM drive

s WinSock 2.0 or later

Windows Millennium Edition®
Windows NT^® 4
Windows 98

s 200MHz Pentium or higher processor

s 64 MB of RAM

s 50 MB of available hard disk space

s VGA or higher resolution monitor

s CD-ROM drive

s WinSock 2.0 or later

Runtime Resource Requirements

s Approximately 25MB to 35MB of virtual memory.

3.2 Installation on Windows

You can obtain the iTivity installation program (iTivity.exe) via download or on CD from Tridia.

1. Download the iTivity.exe distribution from our Web site (http://www.tridia.com). After saving this file to disk, open the file.

Insert the Tridia Product CD into your CD-ROM drive. The Autorun feature starts the installation program.

The following Welcome dialog is displayed:

2. Click Next.

The License Agreement page is displayed.

3. Press the Page Down key to view the entire agreement. Then click Yes to indicate your acceptance.

The following dialog is displayed.

4. Click the Browse button to change the Destination Folder if desired. Otherwise, click Next to continue.

The Setup Type dialog is displayed.

5. Highlight the iTivity Manager and click Next. Or, if you want to install more than one module, highlight the Custom option and use the next dialog to choose the modules to install.

After selecting the modules to install, click Next.

The Select Program Folder dialog is displayed.

6. Change the Folder if desired. Click Next.

The following dialog is displayed.

7. Click Next to begin copying files.

After copying files, the program displays the Unique System Name dialog, showing the name and description that will be displayed for this computer in iTivity Manager. The default Windows values are displayed.

8. Change the Name and/or Description if desired. Click Next.

The installation is now complete.

3.3 iTivity Manager Quick Start

This section provides instructions for the tasks you need to complete to connect to an iServer and begin viewing remote computers.

For complete instructions for all of the features and options in the iTivity Manager, see Chapter 4.

3.3.1 Manager Main Window

The iTivity Manager main window contains menu and tool bars and a dual-pane list area. The left pane displays the available iServers and the computers and servers that are currently connected to each iServer. The right pane shows detailed information about the computers connected to the currently highlighted iServer.

3.3.2 Adding an iServer

When you first install iTivity Manager, the list area is blank. You must add your iServers to the list in order to display them in the left pane.

1. Click the Edit Menu and choose Add iTivity iServer.

The new iTivity Server dialog is displayed.

2. Fill in the information.

iTivity iServer name	The server DNS name. You can fill in either this name or the IP address. Note: When you enter either the DNS name or the IP address, iTivity Manager will look up and verify the other. If you enter both values, the program assumes your entries are correct and does not try to validate.
IP address	IP address for the iServer.
List-View Port number	The default value of 25800 is provided but can be edited if a different port is used on this iServer.
Description	Optional Description of the iServer displayed in the Manager.

3. Click OK.

The iServer dialog is added and displayed in the left pane on the Main Window.

3.3.3 Connecting to an iServer

After adding an iServer to the list, use this procedure to connect to it and view attached computers.

1. In the left pane, highlight the iServer you want to connect to.

2. Click the Connect toolbar button, or click the Action Menu and choose Connect.

The Manager displays messages indicating that it is building the tunnel and then waiting for authentication. The Authentication dialog is displayed.

3. Enter your User Name and Password for the iServer and click OK.

The login is processed and all computers currently connected to the iServer are displayed in the left pane list area.

3.3.4 Viewing an Agent Computer

After logging in to the iServer, you can view and control any computers currently connected to it. This can include Windows computers running the Live Support Agent (which have an on-demand connection), and the Admin Agent (which have an always-on connection).

1. In the left pane, highlight the connected computer or server to view.

2. Click the View toolbar button, or click the Action Menu and choose View.

3. If this is the first time your iTivity Manager is connecting to this computer, you may be asked to verify the requested encryption certificate fingerprint of the computer.

Note: This option depends on how the Live Support Agent or Admin Agent was installed. This can be controlled by editing the HTML files used to download and install the agents from a web server. See Section 5.3, Editing the Agent HTML Files.

If the verifying the certificate number is required, the number can be obtained by right-clicking on the ITivity icon in the agent computer's system tray and selecting the Show Certificate Fingerprint option. Your computer retains the fingerprint in its cache for the next viewing session.

4. The Manager displays messages indicating that it is building the tunnel and then waiting for authentication. The Authentication dialog is then displayed.

Note: The authentication method depends on how the Live Support Agent or Admin Agent was installed. See Section 5.3, Editing the Agent HTML Files. If connecting to a Linux/UNIX Admin Agent, see Section 8.3, Configuring the Admin Agent on Linux/UNIX.

4. Enter your User Name and Password and click OK.

The login is processed and the screen image for the agent computer appears in a separate window on your screen. Also, a task with a lock icon appears in the system tray

5. Several options are available while viewing. You can access a viewer system menu in either of two ways:

· Click on the lock icon in the upper-left hand corner of the session window OR

· Right-click on the task in the system tray.

For complete information on the menu options available, see Section 4.4, Agent System Menu.

3.3.5 Ending the Remote Session

To end the remote viewing session:

1. Right-click on the lock icon in the upper-left hand corner of the session window to open the viewer system menu and select Close.

OR

2. From the iTivity Manager, select the End View option from the toolbar.

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