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4. Using the iTivity Manager
The iTivity Manager is the control center for iTivity. It provides the interface for administrators and support personnel to view and manage computers and servers that are connected to an iServer.
To open the iTivity Manager, click on the shortcut icon you may have installed on your desktop during installation, or select Start > Programs > iTivity > iTivity Manager. 4.1 Main Menu Bar
The Main Menu bar is located at the top of the iTivity Manager window.
4.1.1 File Menu Options
The File menu allows you to create and manage lists of iServers that are displayed in the left pane of the Main Window. You only need these options if you are have multiple iServers and want to manage them in different lists. These lists can be saved to disk, merged, and have passwords applied to them. The lists are saved as files with a .ncn extension. 4.1.1.1 New
Use this option to clear the current list of iServers so you can create a new list. 1. Close any open iServer connections. 2. Choose File > New. 3. If you have made changes to the current scan file, you will be asked if you wish to save the current list.
If you wish to save your current list, click Yes. Otherwise click No. The list is cleared from the left pane. 4. You can now create a new list by adding iServers. See Section 4.1.2.1, Add iTivity iServer for instructions. 4.1.1.2 Open
To open a previously saved iServer list: 1. Select File > Open.
2. Select the correct location of the list file (the last saved file is automatically displayed), enter the file name, and click Open. The saved list is displayed in the left pane. 4.1.1.3 Save
Use this option to save the current iServer list. The list is saved under whatever filename you last opened. If no list file was opened, the list is saved as default.ncn. 4.1.1.4 Save As
The Save As option allows you to save the active list with a new file name, whether it is a previously saved file that you retrieved or a list not already saved to a file. 1. Select File > Save As to open the Save As dialog box.
2. Select the directory to store the file and enter the file name. The current file name is listed by default. 3. Click Save As. 4.1.1.5 Merge
The Merge option allows you to combine the active list with a previously saved list. 1. Select File > Merge to display the Merge dialog box.
2. Select the saved list file (*.ncn file) that you want to merge with the current one. 3. Click Merge. The files are merged and the combined list is displayed in the left pane. 4.1.1.6 Passwords
The Passwords option allows you to assign a password to the currently displayed list (*.ncn file). Once a password is assigned, the list is password-protected. Anyone attempting to display the list will have to enter the password. 1. Select File > Passwords to display the File Password dialog box.
2. To add a password, fill in the New Password and Confirm Password fields. To change an existing password, you also need to fill in the Old Password field. To remove an existing password, enter the old password and leave the other fields blank. This removes the password protection from the file. 3. Click OK button to save the change. 4.1.1.7 Exit
To close the iTivity Manager, select File > Exit. Other ways to exit the application include: s Using the hot key combination [Alt+X]. s Clicking on the iTivity icon located in the upper left-hand corner of the iTivity Manager screen and selecting Close. s Clicking on the X in the upper right-hand corner of the iTivity Manager screen. 4.1.2 Edit Menu
The Edit menu allow you to add or delete iServers. 4.1.2.1 Add iTivity iServer
Use this option to add an iTivity iServer to your list. You must add iServers before you can view computers attached to those iServers. 1. Click the Edit Menu and choose Add iTivity iServer.
The new iTivity iServer dialog is displayed.
2. Fill in the information.
3. Click OK. The iServer dialog is added and displayed in the left pane on the Main Window. 4.1.2.2 Delete
Use this option to delete unnecessary iServers or from your list. 1. Highlight the iServer you wish to delete. 2. Select Edit > Delete. 3. Click Yes to confirm the delete action. Other ways to access the Delete option include: s Selecting the Delete icon from the toolbar. s Right-clicking on the highlighted iServer or node and selecting Delete from the pop-up menu. s Using the hot key combination [Ctrl+D]. 4.1.3 Action Menu Options
The Action menu allows you to initiate or terminate a remote control session. It also allows you to initiate TELNET, Chat or File Transfer sessions and expand or collapse the list in the iTivity Manager left-hand pane. 4.1.3.1 View
The View option allows you to initiate a remote viewing session with a specific computer that is currently connected to an iServer. Note: You can also initiate a remote viewing session with the Connect option as described in Section 4.1.3.14, Connect. 1. If necessary, expand the network list in the left-hand pane until the desired computer is visible. 2. Highlight the computer that you want to view. 3. Select Action > View to start the connection process. 4. If this is the first time your iTivity Manager is connecting to this computer, you may be asked to verify the requested encryption certificate fingerprint of the computer.
Note: This option depends on how the Live Support Agent or Admin Agent was installed. This can be controlled by editing the HTML file used to download and install the agents. See Section 5.3, Editing the Agent HTML Files. If verifying the certificate number is required, the number can be obtained by right-clicking on the iTivity icon in the agent computer's system tray and selecting the Show Certificate Fingerprint option. Your computer retains the fingerprint in its cache for the next viewing session. 5. The Manager displays messages indicating that it is building the tunnel and then waiting for authentication. The Authentication dialog is displayed.
Note: The Authentication dialog depends on the authentication method used by the Live Support Agent or Admin Agent. If No Authentication is required, then no dialog is displayed. For Windows agents, the authentication method can be can be controlled by editing the HTML file used to download and install the agents. See Section 5.3, Editing the Agent HTML Files. 6. Enter your User Name and Password and click OK. The login is processed and the screen image for the agent computer appears in a separate window on your screen. Also, the color of the agent computer changes in the left pane to indicated it is now connected. Other ways to access the View option include: s Selecting the View icon from the toolbar. s Double-clicking on a highlighted computer or server. s Right-clicking on the highlighted computer and selecting View from the pop-up menu. s Using the hot key combination [Ctrl+V]. 4.1.3.2 End View
The End View option terminates remote viewing. By default, the session remains cached, which means iTivity Manager can View the computer again without having to open a new tunnel or supply new authentication information. 1. Highlight the computer you want to stop viewing. 2. Select Action > End View. 3. Click Yes at the prompt. Other ways to access the End View option include: s Selecting the End View icon from the toolbar. s Right-clicking on the highlighted computer and selecting End View from the pop-up menu. 4.1.3.3 End Session
The End Session option closes all connections with an agent computer, including any View, Chat, TELNET, and FTP connections. Also, the tunnel is closed and the session does not remain cached. This means iTivity Manager must open a new tunnel or you will need to log in again to view the computer. 1. Highlight the computer you close the session with. 2. Select Action > End Session. 3. Click Yes at the prompt. 4.1.3.4 Expand
Use this option to expand the view of an iServer to display the currently connected agent computers, or to expand the view of a Linux/UNIX server to display the currently connected terminal sessions. 1. Highlight the node to expand in the left-hand pane of the Main Window. 2. Select Action > Expand. Other ways to access the Expand option include: s Selecting the Expand icon from the toolbar. s Right-clicking on the highlighted node and selecting Expand from the pop-up menu. s Using the hot key combination [Ctrl+E]. 4.1.3.5 Expand All Nodes
To fully expand all nodes: ·
Select Action > Expand All Nodes. 4.1.3.6 Collapse
Use this option if you want to collapse the view of a single iServer or Linux/UNIX server node. 1. Highlight the iServer you wish to collapse in the left-hand pane of the Main Window. 2. Select Action > Collapse. Other ways to access the Collapse option include: s Selecting the Collapse icon from the toolbar. s Right-clicking on the highlighted node and selecting Collapse from the pop-up menu. s Using the hot key combination [Alt+C]. 4.1.3.7 Collapse All
To fully collapse all nodes: ·
Select Action > Collapse All. 4.1.3.8 File Transfer
The File Transfer option lets you easily move, copy, or delete files on agent computers. 1. If necessary, expand the view in the left-hand pane of the Main Window to display the agent computer. 2. Highlight the computer that you want to transfer files to or from. 3. Select Action > File Transfer. 4. Depending on which authentication method was chosen during installation of the Live Support Agent or Admin Agent, iTivity displays a dialog to enter the log-in information. 5. Enter the Password or User Name and Password. 6. If this is the first time you’ve selected the File Transfer option, a set up dialog is displayed.
Click Yes to store your file transfer settings in the registry or No to store them in an XML file (recommended). 7. The File Transfer window is displayed.
The left-hand pane shows the folders and files on the local (viewer) computer. The right-hand pane shows the directories and files on the agent computer. See File Transfer Window below for more information about the features of this window. 8. To copy files, select the files or folders you want to copy in the left or right pane, and drag and drop them to the appropriate folder in the other pane. To delete a file or folder on either the agent or your local computer, right-click on the file and choose Delete from the popup menu. 9. To end the File Transfer session, choose File > Exit. File Transfer Window This window serves as an FTP client and offers many standard FTP features. For example, from the Transfer menu, you can choose the default transfer type as ASCII, Binary, or auto-detect, and you can choose settings for whether files of the same name will be automatically overwritten. This table explains the tool bar icons in the File Transfer window. |
