Tridia iTivity Rapidly Solves SI Systems' Two-Year Old Remote Support Headache
iTivity--VAR Edition is a secure, cross-platform, remote-support solution for VARs that need to safely support, sell, and collaborate with customers over the Internet

ATLANTA | AUGUST 26, 2004 | Tridia Corporation (www.tridia.com), a global provider of secure, Internet-ready, cross-platform,connectivity software for remote administration, support and collaboration announced today that its iTivity(TM) VAR Edition solved SI Systems' two-year old GUI support headache. iTivity--VAR Edition is a secure, cross-platform, remote-support solution for VARs that need to safely support, sell, and collaborate with customers over the Internet. With iTivity, Tridia targets VARS that use or plan to use subscription-based Web connectivity tools.

"For more than two years, we supported a remote customer that gave us fits because the help desk had no way to see the client's desktop," says Alan Bourne of SI Systems. "iTivity is the answer to two-plus years of hand-wringing over how to remotely support our GUI product. With iTivity, we are ready for anything from anywhere." SI Systems Inc. is a 34-year old company located in Clearwater, Florida. It specializes in a complete job costing and integrated accounting solution for mid to larger-sized specialty contractors.
"VARs have specific needs that third-party services such as WebEx and GoToMyPC don't address," says Vince Frese, CEO and president of Tridia Corporation. "iTivity's support for Microsoft Windows, UNIX, and Linux, combined with it being hosted on the VAR's Internet connection, offers far greater functionality and flexibility than competing solutions."

By listening to VARs, Tridia created iTivity-VAR Edition to be a self-hosted solution that eliminates the monthly subscription fees of competing services. Not only is this cheaper, but it also increases privacy.

iTivity leverages Tridia's long history of technical innovation and customer success to provide an innovative, yet affordable, Internet-based collaboration and support platform. It is this platform that VARs can standardize on for all of their customer connectivity needs of today and tomorrow.

For more information on iTivity.VAR Edition and Tridia's family of remote administration and support products visit the Tridia Corporation Web site at www.tridia.com or Telephone: 770-428-5000.

About Tridia Corporation
Tridia Corporation is a global provider of secure, Internet-ready, cross-platform connectivity software for remote administration, support, and collaboration. Tridia products connect people and technology to deliver reliable, time-sensitive solutions. For more than 17 years, Tridia has been a leading developer of connectivity technologies for UNIX, Linux and Microsoft Windows environments. Founded in 1987, Tridia Corporation is a privately owned, Atlanta-based software development company.

Tridia and ITivity are trademarks of Tridia Corporation. All other referenced product names are trademarks of their respective companies.

Media Contact: Doug Kilarski, Douglas USA; Telephone (770) 972-4117; Email: TridiaNews@DouglasUSA.com.

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