Linux Remote Support Questions

1. Which platforms can I use to provide remote support with iTivity?

You can run the iTivity Technician iManager to provide remote support from your Linux or Windows desktop system. The iManager supports many Linux distributions, including Ubuntu, RedHat, SuSe, Fedora and CentOS.

2. What platforms can I support using iTivity?

The iTivity Customer iAgent allows you to provide direct support for Windows, Linux, AIX, HP-UP and Solaris. However, using iTivity gateway forwarding, you can also access any network device with a web interface, VNC or SSH login. The iAgent allows you to provide support to a wide range of Linux distros, including Ubuntu, RedHat, SuSe, Fedora and CentOS.

3. Can I provide support from Windows to Linux or Linux to Windows?

Yes to both! iTivity provides cross-platform remote access from either Linux or Windows to any supported Customer iAgent platform.

4. Can I access the Linux console desktop with iTivity?

Yes, the iTivity iAgent automatically detects the Linux graphical desktop and provides easy remote viewing.

5. Does iTivity allow me to support remote servers without interrupting my customers for desktop access?

Yes. iTivity unattended iAgents provide independent remote login on server systems behind your customers' firewalls. You can support and monitor off-site servers 24/7 without impacting customer operations.

6. What remote access connection types (services) can I use when supporting Linux systems?

iTivity allows you to support remote Linux computers via many different mechanisms including graphical desktop viewing, secure shell (SSH) login, web console/application login and secure file transfer. The Customer iAgent automatically detects the available services and can also be configured to access them on non-standard ports.

7. How can I find out more about iTivity?

You can try out iTivity remote access software on your Linux computers with a free trial period. Tridia provides several videos on the demo page. You can also ask us questions directly using the Tridia Live Chat or any of our contacts.