Remote Help Desk Software for IT Support Remote Control

iTivity Remote Help Desk Software - Remote PC Access for IT Support


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Remote Helpdesk Software for IT Technical Support Staff

iTivity remote help desk software connects you quickly and securely to any Internet connected system. Reduce your call times by immediately viewing the desktops of your PC and server systems. iTivity customers can remotely control desktops, login securely, access web applications and transfer files to and from enterprise servers and desktops.

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Universal Access

The iTivity remote helpdesk software architecture easily traverses customer firewalls, SOCKS and HTTP proxy servers. Configured in always-on mode, you will have fast and reliable 24/7/365 access to your mission critical systems.

Higher Productivity

Your technical support staff need the fast and reliable infrastructure provided by iTivity remote help desk software. iTivity includes more remote control tools, such as remote web application access, desktop sharing, server console access, remote RDP and SSH login and secure file transfer. iTivity users have access to multiple systems at multiple locations simultaneously. iTivity improves productivity by allowing you to support more platforms and close more cases with fewer people.

Enterprise Platforms

iTivity remote helpdesk software supports enterprise platforms, including Windows 7/XP/Vista/2003/2008, RedHat Linux (among others), IBM AIX, HP/UX, Oracle Solaris Sparc/x86/x64 and SCO OpenServer.

Technical support case closed with remote help desk software.

Another satisfied iTivity customer... "The benefit of this product is two-fold. First, my company is in control of the Server. Some of our customers are uncomfortable with sending medical device/patient data through an unknown source. In this case, with iTivity, we own the server and can confidently tell the customer that their data is going to a trusted site. Second, ease of use. It is easy for us to setup. It is easy for the customer to use and it is easy for our Service organization to help our customers." David L. - Application Engineer
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	iTivity provides point-and-click, online remote access by securely tunneling industry standard protocols, including RDP, VNC, SSH, FTP, SFTP, SCP, HTTP, HTTPS and TELNET.
	Platforms supported by iTivity include Linux (RedHat Enterprise Linux, RHEL, Oracle Enterprise Linux, OEL, Oracle VM Server, OVS, Suse Enterprise Linux, Ubuntu, Fedora, CentOS), Windows (Windows 7, 2008 Server, Vista, 2003 Server, XP, 2000, NT), AIX (IBM AIX 7.1, 6.1, 5L, 5.3, 5.2, 5.1), HP/UX (HP-UX 11i, 11.31, 11.23, 11.11), Solaris (Solaris Sparc, x86, x64 2.10, 2.9, 2.8), and SCO (OpenServer, UnixWare).